Replies to new customers, follow-ups, and quote requests arrive as drafts in your text thread. You reply “send it” or tell JB what to change.
In the work log, that looks like keeping drafts from going to bad addresses, sending one polite nudge to people who stopped halfway, and keeping a shared inbox on drafts only until a person says send.
How much JB did on its own for this job:
A draft with a made-up address should never send. JB made sure it doesn't try.
From the log: Updated draft generation logic to handle missing contact information gracefully and prevent delivery attempts to placeholder addresses.
Customer messages · July 8, 2026
People who stopped halfway now get one reminder, and only one.
From the log: Calculator-only leads now receive one qualifier reminder email, overriding no-chase rule for this segment.
Customer messages · August 12, 2026
Replies from the shared inbox stay as drafts until a person says send.
From the log: Migrated inbound message handling to single agent with draft-only posture for outbound replies.
Customer messages · August 17, 2026
Agent responded to queries across desktop, email, and messaging platforms.
Customer messages · Email, Signal, Telegram
Recommended starting compliance registration process for outbound messaging capability.
Customer messages
Triaged and routed incoming communication across multiple channels.
Customer messages · Email, Telegram, Signal
Handled eleven conversation threads spanning desktop interface, email, and encrypted messaging platforms.
Customer messages · Email, Signal, Telegram
Processed seventeen user interactions spanning desktop, email, and messaging platforms.
Customer messages · Email, Signal, Telegram
Requested additional calendar access scopes to support scheduling across firm email accounts.
Customer messages · Email, Calendar
System allows staff to override postal service suite number restrictions for certain addresses.
Customer messages · Documents
Configured automated birthday card printing and mailing ten days before each occurrence.
Customer messages · Documents, Email
Agent responded to messages across desktop app, email, and encrypted messaging platforms.
Customer messages · Email, Telegram, Signal
Agent responded to inquiries via desktop, email, and secure messaging apps.
Customer messages · Email, Telegram, Signal
Notified recipients when new articles went live on firm websites.
Customer messages · Email
Responded across desktop, email, and messaging channels with context-aware replies.
Customer messages · Email, Signal, Telegram
Responded to messages via desktop interface, secure messaging apps, and bot channels.
Customer messages · Telegram, Signal
Manually confirmed and sent letters that had been prepared but held due to address validation requirements.
Customer messages · Documents
Changed environment configuration to enable automatic sending of a previously gated letter type after confirming the system was ready.
Customer messages · Documents
Confirmed one letter type was sending automatically while another required a configuration flag change to enable auto-send.
Customer messages · Documents
Tested all failed addresses through live address validation service to confirm they were genuinely undeliverable, not formatting errors.
Customer messages · Documents
Released three prepared letters to external mailing service after confirming addresses were valid.
Customer messages · Documents
Flipped environment variable to enable automatic mailing of stage letters after confirming welcome letters were already working.
Customer messages · Documents
Reviewed configuration for two automated letter workflows and identified one misconfigured flag preventing auto-send.
Customer messages · Documents
Improved mail routing and receipt logic to prevent duplicate handling across workflows.
Customer messages · Email
Tightened automated mail receipt logic to avoid processing the same message twice.
Customer messages · Email
A type coercion issue in date arithmetic caused the review digest job to fail silently; repaired the query and delivery resumed.
Customer messages · Email
Completed review and sent pending draft messages to reach inbox zero.
Customer messages · Email
Migrated inbound message handling to single agent with draft-only posture for outbound replies.
Customer messages · Email
Comparing options? Read how JB works as an AI agent for small business.
JB looks up your business and shows you three fixes, free. See what JB would fix for you.
